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Rogers once again drops the ball

Well, I’ve seen a few new comments come in to my blog about Rogers’ craptastic billing department, so I figured I’d follow that one up with another small rant about Rogers’ services. So, on July 4th, I got a letter in the mail from Rogers, seems they love sending out mail, aside from their bills I tend to get 4-5 letters a month from them. Guess I know where they’re spending all the money they’re gouging from consumers. Anyway, I digress… I got this letter in the mail: “Important notice regarding your home phone service”. Great, they’re going to increase the price of their service.

To my surprise, its a notice saying they’re going to be upgrading my analog service to their new amazing “digital” service, because they can no longer maintain the analog phone lines. What a load of crock, I was actually a Sprint customer back in the day when Rogers bought them out, and I’m fairly certain that as a result of the buyout, Rogers had to maintain the analog phone lines. That being said, Ma Bell happens to own the lines and leases them out to Rogers, which I would guess cuts into their ever so precious profit margins. So, it would make sense, from a business perspective (aside from the whole giving Bell back their monopoly), for Rogers to try and stop paying the expensive leasing fees and give everyone VoIP, which costs them essentially nothing.

Anyway, the whole point of the argument, monopolies aside, is that I got the letter on July 4th. They are making the change to my line on August 1st according to the letter. Now, the real problem is that I rely on my analog phone line for my DSL, which I get through Sentex. Would seem Rogers can’t even get their act together to give their customers even 1 months notice of changes to their services. Unfortunately, you can’t cancel any contract without a month’s notice, GREAT GOING ROGERS! So, now, I’m forced to cancel my service with Rogers, get Bell to take over my phone line, and look, Rogers has lost another customer.

Really, wake up people, why can’t you get your act together and be a decent service provider like you used to be? Rising prices, crappy service, for what, a few “value adds” here and there? No thanks.


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